Subscribe
Previous Post
Are you considering investing in a The UPS Store franchise?
You can gain a world of insight into franchise ownership from the thousands of comments left by current and past The UPS Store franchise owners on FranchisePick.com and the Unhappy Franchisee websites. Here are come recent comments.
From the post THE UPS STORE Franchisees: Drop-Offs Can Drop Dead
Critics of The UPS Store franchise claim that UPS has turned franchise owners’ locations into glorified “drop boxes” and unfairly compete with them directly. Many feel that UPS intentionally undercuts franchisees’ business by offering customers the option of printing their own labels, then dropping their packages off at The UPS Store locations. The franchisees do not get a cut of the shipping revenue, provide tape and supplies at their cost, and only get a nominal amount for the drop-off packages.
August 10, 2009 at 7:28 am David says:
“Hello I own a UPS store and these “drop-offs” have greatly diminished my business so much that I will probably sell it within 1-2 years.
My new tactic will be to go after drop off customers by telling them that I can ship the same box at lower rates than UPS corporate. This may work but will be less than 5 percent of drop off customers may switch. Would be very hard to do this I know.
“My other new policy sure too ANGER MANY PEOPLE will be to charge $2.00 fees for all untapped dropped off packages. Since it takes time and material why not do this. I encourage all UPS store owners to do this ..
“UPS like most big business is extremely crooked and deviant business.”
August 10, 2009 at 2:27 pm Ian says:
“I find it amusing that UPS is always delighted to inform store owners of new agreements with companies for their customers to drop-off their returns at UPS stores. Wow, thanks, looks like I’m gonna be earning an extra $5 a day (if that much).
“Charging fees for drop-offs is probably not the way to go. I only work at our UPS store, but I realize that customer relations is big. Most of the time, drop-offs won’t pay for any other services, but in case they do (and whether they do is completely dependent on your ability), you don’t want to drive them away for the sake of $2.”
August 10, 2009 at 2:10 pm ritajwilson says:
“I am sorry, but I own 5 businesses and 3 of the 5 businesses have UPS stores within a block of them. We do TONS of mail orders to clients and do you know that I have never been visited once by an Owner or a Manager of a UPS store inviting me in to do business with them. How can a concept succeed without sales calls? These UPS stores have tons of opportunity all around them, and they are so busy blogging and complaining instead of going out and working for new accounts to fund their P and Ls. It really is pathetic. Who says anyone should sit in their store all day and wait for customers to come to them? Get out with flyers, do some direct mail, go call on accounts. WORK!”
Franchise Owners Say Opening a UPS Store Franchise is a “Bad Financial Decision”
Critics of The UPS Store franchise claim that the business model is severely flawed, and few stores will ever turn a profit.
August 10, 2009 at 2:30 pm Denis says:
“I live in BC Canada and was looking into buying a UPS store. i notice at least 4 other UPS stores for sale and started to do some internet research. That is how I ended up here. After reading this post , it is quite obvious to me that UPS does not look after its people. I am not going to buy the UPS store. Thank you all for your input. You have likely saved me from a big mistake. Sorry about your losses and I wish you all the luck in the future.”
Read more posts and comments on The UPS Store franchise:
Is The UPS Store a Good Franchise Opportunity? (260 comments)
The UPS Store: Fan Mail From Some Flounder(ers)
The UPS Store Franchise: This Dog Won’t Hunt!
The UPS Store Franchise: Follow the System and Succeed!
UPS Store Franchise Owner Says You’d Succeed If You’d Stop Whining
The UPS Store Franchise Owner’s Lawsuit Certified as Class Action
Franchise Owners Say Opening a UPS Store Franchise is a “Bad Financial Decision”
UPS Store Franchise Dream Ends in a Florida Trailer Park
The UPS Store PLUS The eBay Drop-Off Store Equals…?
Is UPS Cheating its Customers, Franchisees… and YOU?
Owners call the UPS Store Franchise “Indentured Servitude,” and “A Nightmare”
WHAT DO YOU THINK? SHARE A COMMENT BELOW.
I own my UPS Store 6yrs now….and boy…..everyday….just getting harder….!
Those CO account, drop off, etc and of course those area manager keep telling you that UPS Co is helping you to bring client into your store….! YEAH….RIGHT! Those area manager keeping telling you that is your fault if your store isnt doing well….! Have they not noticed that the drop off Volume has been up in the past 2 yrs????? Whaooooo…..even the UPS employeee…said that working at the HUB is getting harder….since you have more Volume to sort with the same time limit!
There’s a UPS store in Northgate just outside Seattle that decided to go INDEPENDENT; he had enough with the UPS/MBE non-sense…..business marketing…!
Soooo sad! Not sure what we will do when our Lic. finally up!
UPS used to have good services but now they’re terrible. Buying a UPS store is not a good decision at this time.
I opened a MBE store in 1995 in a smaller community[about 50,000 population}. What a mistake! I broke even the first year and was always able to pay my bills. However, as the years went by, expences increased more rapidly than sales. The person who didn’t get paid was me! I chose not to convert to the ups store and closed my business in 2005. Forget about trying to sell a marginal business, most of them are. The bottom line for me was; I lost about 70,000 dollars and 10 years of opportunity cost{who knows how many$$$$$$$$$ that was.
My good friend works with UPS and this is exactly how she described it. Like a drop box. Its disgusting!
I have used UPS for many years for personal and business shipping but since UPS has decided to discontinue advertising on The Glen Beck show, I will no longer use UPS. Obviously, UPS is not interested in an opposing point of view and is not interested in business from conservative customers.
BUYING A ups sTORE IS THE WORST DECISION OF MY LIFE. IN TRYING TO SELL OUR STORE WE ARE REQUIRED TO RELEASE UPS/MBE FROM ALL LIABILITIES. THESE GUYS WILL KILL YOU. ALL OF MY SMALL BUSINESS CUSTOMERS BUT 1 HAVE BEEN CONVERTED TO UPS ACCOUNT HOLDERS BY UPS SALES REPS. WE DOO ALL THE WORK TO GET THEM,UPS SNARES THEM WITH DISCOUNTED PRICING,THEN DESTROYS THE CUSTOMER RELATIONSHIP AND OFF THEY GO TO FEDX OR USPS. STAY AWAY FROM THESE GUYS!!!