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(Update) Advice from Common Sense PR readers:
Larry Yatkowsky of the Yatter Matters blog:
Got cell phone. Great. Why forward it to your office so that they (the office) can call you back to tell you have a message? Just answer and make the customer feel like you care enough to take their call personally.
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Megan, of the Reflections in the Snow-covered Hills blog :
Tell the truth.
AKA: Admit when you’re wrong.
AKA: Don’t over-promise.
AKA: If you don’t have the answer, say so.
AKA: Say you’re sorry when you’re sorry.
See: business advice from my Twitter Army, and more tips from readers.
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No, this isn’t a gimmick. I’m interested in what advice you would offer the readers of Common Sense PR.
Take three minutes and tap out a kernel of wisdom you’ve gained in your time on this planet. Post it as a comment, or ding me at eggertson [at] gmail dot com.
If you want to remain anonymous, sign your suggestion with a pseudonym. But I encourage you to leave your name, so we can keep up the conversation about business ideas and issues.
Some of the best tips are those that don’t take a 700-page hardback to explain. It can take one to four paragraphs to get across the idea.
Looking forward to your ideas….
Eric
1570 days ago
[...] and sweet): Entertaining and helpful collection of one-liners of wisdom. I added my two cents to the original post, but I love the advice on this link to “not be intimidated. You’re smarter than most [...]
Stop waiting for permission.
1- remember to say thank you. It seems to be a lost phrase these days.
2- even in email, never forget the courtesy of a greeting; don’t launch into the message right away
3- smile while you’re talking on the phone. People can hear a smile and usually respond in kind.
1580 days ago
[...] more tips from Common Sense PR readers, and from my Twitter [...]
Don’t save it for tomorrow.
Listen to your intuition… which means you’ve got to get quiet once and awhile… maybe even every day? Quiet for a minute or two.
Gratitude helps a lot too.
A
http://www.thegoldenpencil.com
I find an Adidas slogan:
IMPOSSIBLE IS NOTHING
particulary catching.
Don’t try to be an “expert”. Asking “stupid” questions is not a shame. The shame is when you can’t understand what you’ve been told after discussion is finished.
Tell the truth.
AKA: Admit when you’re wrong.
AKA: Don’t over-promise.
AKA: If you don’t have the answer, say so.
AKA: Say you’re sorry when you’re sorry.
1582 days ago
[...] My request for bright ideas. [...]
Got cell phone. Great. Why forward it to your office so that they (the office) can call you back to tell you have a message. Just answer and make the customer feel like you care enough to take their call personally.