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I got a new smart phone today, the problem is it’s being pretty dumb and irritating the fire out of me. I know I risk large amounts of ridicule by posting this on here, but hey, I’m not afraid to fire back at Microsoft for some things they really need to get fixed.
I’m on Sprint and the new phone I got is Pocket PC PA10A1. I’ve been more than happy with Sprint’s service, except when you talk to their accounting department, then they all seem to have lost their minds. So, I’ll be sure and check on the costs of my recent upgrade to their PCS Vision Plan. Should only be another $15/mnth.
So, I’m very happy with my new device. I’ve got everything set the way I like it (at least for now). I’ve got the Wi-Fi working with my home network no problem. I got ActiveSync4.1 installed, but I can’t get a successful synch to occur. I keep getting the following error codes:
ActiveSync encountered a problem on the desktop.
Support Code:85010014
and
Synchronization Error 85010017
Now, I’ve already read the following, and not gotten anywhere further after following their directions.
Synchronization Issues with Microsoft Outlook
If you are experiencing difficulties setting up and completing synchronization of data with Microsoft Outlook, please refer to the following section to find details about symptoms and workarounds.Synchronization Error 85010017
In some cases, ActiveSync will fail to synchronize data with Microsoft Outlook with Synchronization Error code 85010017. This could be due to the presence of large volume of items on first sync or specific large items such as a calendar item with many meeting attendees. Some targeted instances of this have been fixed in ActiveSync 4.1.
If you are experiencing this on Windows 2000 or Windows XP SP1, please upgrade to ActiveSync 4.1. Otherwise you can try archiving your inbox to reduce the number of items in the mailbox for synchronization.
Synchronization Error 85010014
ActiveSync reports a Synchronization Error code 85010014 because of one of the following reasons:
- Synchronization Fails because Application Data Folder is Redirected
- Synchronization Fails because Outlook is in Offline Mode
- Synchronization Fails because of Outlook script blocking
- Synchronization Fails because ActiveSync is incorrectly registered with Outlook
I’ve updated and “Fixed & Repair” Outlook. I’ve “Googled” and MSN’d (just doesn’t have the same ring) to find a solution and nothing has seem to work. I’ve reset all my settings in Outlook, almost losing all of my loads of client e-mail data. And I’ve done and redone and done again all of the steps trying to get this thing to synch. No luck.
If anyone out there has come across this, let me know. I’m dying to get this thing going and begin to share more Microsoft experience on this blog with everyone.
Come on Microsoft! What’s the deal. It’s Outlook 2003 and ActiveSync 4.1. The most current versions of both applications, both have been updated with the latest patches and fixes. Why can’t you get your own programs to play nicely together.
[Let the anti-Microsoft comments begin!, even though I'm not going to agree with you]
This is amazing. I have no desire to “uninstall outlook” or anything else from my PC. What kind of shoddy business is that?? But, as well, no other suggestions worked for me either. I’ve been using activesync with Office 2003 and Office 2007 Beta with no probs (ActiveSync 4.1). I moved to Office 2007 RTM and a week later (not immediately) syncing stopped working. I also tried it with 4.2 and 4.5 beta of activesync to no avail.
This is just unbelievable! Even my colleague has the same problem and out of 110 people in our company, nobody has figured it out yet – and we are one of the Microsoft’s Gold Partners!!!
None of the above ever worked for me reliably even to a clean device with a fresh hard reset.
I did get it to do a full sync a few times, but every time it left the WM 5 device I had (Cingular 8125) extremely slow (it could take 30-60 secs just to open contacts or to navigate in calendar from one day to another).
I tried hard for 3 months to get the sync to work for a real amount of data (2000+ contacts, 4000+ appointments). Finally, I met so many people having the same issue with wm5 and activesync 4, I just gave up and moved on to a Symbian device.
I recently purchased an SE M600i which is working so much more nicely. I got a full sync on the first try!! And, despite having all my contacts and appointments on it, the interface is nice and quick. This phone does have some sync issues, but nothing like I had with my WM5 device. (If you want a symbian phone with a near perfect, effortless sync – try the SE 910 – I got the 600 because I wanted something smaller).
Good luck!
WHAT I DID THAT WORKED (for now, at least)
- Turn off Windows (and any other) Firewall
- Backup Outlook to a .pst file, just in cast
— Outlook> File > Import Export > Export to File > Personal Folder File (.pst) > select top level Folder (repeat for any other top level folders)
- Remove PPC from USB connection to PC
- Go to Activesync> File > Delete Mobile Device
- Connect PPC to PC with USB connection
- When asked, only Sync Contacts, Calendar, Tasks and Favorites first
- After successful sync, to to > Tools> Options> add Notes (I have a lot of Note files, which seemed to be the source of my problems in the past.)
- This should result in an automatica sync that will hopefully be successful.
Shocking isn’t it. It should be so easy, and I’ve had it working on other servers, but when a problem pops up it’s a nightmare.
I’ve had microsoft rdp in to a server for 4 hours solid and they still couldn’t figure out why it wasn’t working. Got to a point where it works on an emulator, but not on 3 different windows mobile 5 devices. Wierd.
Had problems with 3rd party application. The solution was to export everything from outlook.
Calender, notes etc. Then re-import back into outlook. Was surprised to see that most of the notes and appointments shrunk in size but were not missing any data.
Let active sync replace on content on the PDA with the new data
My Qtek 9100 has never ActiveSynced…ever!!! It keeps giving error message 65257 can anyone help me with that error?
AI, this is interesting news, be sure and loopback with us if you find out any interesting details.
Hi…
I am the network administrator for a local school district. Our administrators were using Smart Phones and PDAs for a few months with great success. Out of the blue – they quit working with the same mobile device error; 0×8501004. Tried everything I could, searched the internet, Microsoft, for answers, no luck. I ended up reapplying SP2 for Exchange Server 2003… everything worked like a champ again. I keep all of our servers up to date with patches. Something in one of the latest round of patches hosed activesync on our server. I’m in the process of trying to see which patch is the culprit.
I guess my last message got censored so I’ll try again.
I’m still having the same problems with my phone. Activesync can be slow and buggy (crash while syncing, transferring files) – problems with some all day appointments showing up as 24 (sometimes longer or shorter) periods instead of just an all day item at the top. WM 5 on my Cingular 8125 is very slow in navegating phone and calendar entries.
On a side note, my work phone was recently upgraded from a Razr V3 to a new Nokia model. I was surprised within a few minutes I was able to setup the bluetooth connection and quickly synchronized calendar and contacts with no major issues. All day appointments are correct, calendar and contacts navigation quick. Maybe I should swap my Cingular 8125 for a model in nokias line with a keyboard….
I have Atom o2 Exec with Outlook 2003. 70% of my contacts are synced but the rest 30% does not sync.
Any help?
Purchased Dopod 818 pro(HTC). Tried to sync without success. Using Outlook 2002, Novell groupwise 7. Downloaded ActiveSync 4.2. Going on for 9 months with no joy. Help!!!
1) I tried the various Uninstall/Reinstall methods,
2) I tried the various USB ports,
3) I tried the Detect/Repair method
4) I tried the Blue Tooth Method
5) I tried the Reboot method
6) I tried the new profile method
7) I investigated the Firewall possibilities
8) I investigated the Application directory possiblities.
What am I missing?
T-Mobile MDA & AS 4.2, Windows 2000
I am supposed to be an IT expert, at least I get paid to be one (this is making me feel overpaid…) However, I suspect that it is quality of MS products that is at fault, and not the skill level of the people on this board…
CLEAN UP YOUR MESS MICROSOFT. WE ARE PAYING CUSTOMERS.
1970 days ago
[...] Windows Mobile 5.0 and ActiveSync 4.1 Challenges [...]
I replaced my palm based pda with what I thought would be a better handheld as it turns out it so far is not. my new ipaq hx2490b is giving me more problems than I care to deal with I have thus far only been able to install one thing pocket tv and I don’t need a tiny tv but it works :-). I need acrobat reader and a good calculator. I have not been able to install either another thing I need is a real alarm clock The one built in would not wake my dog let alone me. I am beginning to think the upgrade was a mistake. please help me and tell me I am wrong. so far I hate this mobile device far to problematic for me.
I had this issue with my Q. apparently there is a problem with the 2 connections incoming and outgoing serial over BT.
I went to network connections and double click the bluetooth and tried each of the 2 listed. the second ended up being the correct one for BT active sync.
I have a Sprint device PA10A1 and ActiveSync 4.2 and am developing a smart app for the pocket pc. All other devices work with syncing except this Sprint device. The error I get on the device is that I need ActiveSync 4.0 or greater installed which is silly as I have 4.2 installed. I don’t have Outlook installed on my dev box and won’t be installing it. Is there a dependency between these? Maybe we just can’t support this device.
Still no luck w/ resolving this! Mine died after installed Exchange 2003 Administration tools, which updates to a different version of Outlook MAPI. Microsoft PLEASE FIX THIS!
I’m having problems with Activesync 4.2 and a Cingular 8125 (HTC Wizard) WM5 device (it’s on the latest G4 HW revision running the 2.26 rom).
I have a lot of contacts (over 2000) and calendar entries (over 8000). Takes much longer to sync than with my ‘old’ ppc2003 devices and activesync 3.7. (initial sync takes hours instead of minutes).
I am also having problems with all day calendar entries appearing differently on the pocketpc than in outlook – instead of showing up at the top as a single one day entry, some of them show up as 24 hour (or less) periods split over 2 days.
And also my pocket pc becomes very slow when initially opening Contacts and Calendar as well as sometimes dialling numbers (numbers appear seconds later) even when nothing else is open and there is 20mb program memory free..
I already did the hard reset, reinstall windows and outlook route a few times with no results.
I suspect the problem is Activesync 4.x is less robust with corruptions of data, so I started fresh with a new pst file and did see some improvements. What I did was run outlook repair on outlook and ran repair on my pst file. Then I created a new pst and copied the contacts and calendar folders there.
With these changes, I was able to synchronize to the end, but stil have the same problems with the all-day items. Also, the pocket pc is a little faster now, but still very slow with contacts and calendar. Contacts opens immediately, but does not respond to names typed in the search field for the first 30 seconds. Calendar takes 30 seconds to open and then another 30 seconds to go to switch days. After that, both applications run fairly smoothly. The dialler delay is better most of the time – numbers appear a little less than a second later. But during calls it can slow down again. I know people that have the same device with similar numbers of contacts/appointments that don’t have the slow down.
I guess there are still some corruptions or weird data in the contacts and calendar data that Outlook accepts but cause problems for WM5 devices. But how do I find them? Activesync gives me no details, scanpst says the file is clean. To an extent, I miss the old Activesync 3.x that would on occasion point out appointments that had corrupted e-mail addresses, etc. (even if it caused the corruption in the first place ;-)
Any ideas? Thanks in advance.
Juan
I finally called Microsoft about the problem. Dished out $35. Can’t believe how simple the answer was. My profile in *Outlook* had become corrupted.
We deleted the partnership between Activesync and my PDA.
We backed up my current profile (File-Export), created I new profile for Outlook (Control Panel – Mail in classic view), imported data from backup (File -import).
Then we created a new partnership between activesync and my PDA.
Voila.
Hope this helps!
Hi all,
What can I say – Another great piece of software from Microsoft. Thanks all for all your ideas.
I have problems with my PC synchronizing, it does nothing. Tryed a few things. Nothing seemed to work. I then got a message one time about it could not open outlook so i repaired outlook and restarted the computer then it worked.
The next day I tried to synchronise again but nothing happened once again. tried repairing outlook again and it still did not work.
So i thought i would try restarting the PC with the imate connected and guess what it worked.
Also i had a look at a few items in outlook and found that it may be caused by the way i had things set up.
Anyway there is another possible way of solving the problem.